Mental Health First Aid in the Workplace
Practical two-day Level 3 training that develops the knowledge, confidence and boundaries needed to support mental health at work.
Learners explore how to recognise concerns, start a supportive conversation, respond to crisis and guide someone towards appropriate professional help.
Course Description
Mental Health First Aid in the Workplace is designed for people who will take an active role in supporting colleagues and promoting a healthier workplace culture.
The course helps learners recognise possible signs of mental ill health, approach someone sensitively, listen without judgement and signpost towards suitable professional or organisational support.
Mental Health First Aiders are not therapists, counsellors or diagnosticians. The course places strong emphasis on role boundaries, confidentiality, personal resilience and knowing when urgent help is required.
Candidates need a suitable level of English to understand the course content and complete the required learning activities and assessments. Reasonable adjustments may be available where appropriate; please contact us before the course to discuss individual learning requirements.
Booking for a group? Explore our on-site training options.
Need broad awareness for a larger team? View Understanding Mental Health in the Workplace.
Need a shorter introduction? See our half-day introductory course.
What are the different learning methods for this course?
Face-to-face Learning — Our Fave!
The Level 3 course is normally delivered face-to-face over 2 days.
Sessions combine guided discussion, scenarios, activities and practical conversation skills rather than relying on presentation slides alone.
Learners consider realistic workplace situations and practise how to approach, listen, reassure and signpost while remaining within the Mental Health First Aider role.
Because the course discusses suicide, self-harm and mental ill health, learners are supported to step out when needed and are encouraged to consider their own readiness before attending.
Virtual Classroom Options
A live virtual-classroom route may be available where the qualification and assessment requirements can be met.
Contact us to discuss group size, technology, delivery dates and whether face-to-face or virtual training will work best for your organisation.
Mental Health First Aid · Level 3 RQF · 2 Days
On-Site Courses:
Request a quote
Who should attend?
This course is suitable for people who will hold a defined mental-health support or champion role at work, including:
A Mental Health First Aider provides initial support and signposting. The role does not replace professional clinical care, an Employee Assistance Programme, occupational health provision or an employer’s responsibility to manage work-related stress.
Not sure whether Level 1, Level 2 or Level 3 is right for your people? Tell us what you want learners to do after the course and we’ll recommend the most appropriate route.
Call one of our training experts on 0208 402 8232 or email info@frontlinetraining.co.uk.
What topics are covered on Mental Health First Aid in the Workplace?
Assessment and Certification
Assessment
Learners complete trainer-led activities and the assessment requirements for the Level 3 qualification, including the required theory assessment. Participation, understanding, appropriate communication and safe role boundaries are considered throughout.
Certification
Successful learners receive the Level 3 Award in Mental Health First Aid in the Workplace (RQF), an Ofqual-regulated qualification. Organisations should also provide clear role support, supervision and suitable refresher arrangements.
Frequently Asked Questions
How long is the Mental Health First Aid course?
The Level 3 course is normally delivered over two training days.
Is this a regulated qualification?
Yes. Successful learners receive the Level 3 Award in Mental Health First Aid in the Workplace (RQF), an Ofqual-regulated qualification.
What does a Mental Health First Aider do?
They provide initial support, listen without judgement, encourage appropriate help and signpost towards professional or organisational services while staying within clear boundaries.
Does the course qualify someone as a therapist or counsellor?
No. Mental Health First Aiders do not diagnose, treat or provide therapy. The course teaches initial support, appropriate escalation and signposting.
Does the course discuss suicide and self-harm?
Yes. These subjects are handled sensitively because recognising and responding to crisis is part of the role. Learners may step out when needed, and anyone concerned about their readiness should speak to us before booking.
Is the course practical?
Yes. Learners work through scenarios and practise conversations, listening, signposting and decision-making alongside the required underpinning knowledge.
Do learners need previous mental-health training?
No previous qualification is required, although learners should be willing to participate in discussion and consider potentially sensitive subjects.
Can you deliver the course on-site or virtually?
We specialise in on-site group delivery. A live virtual-classroom route may also be possible where qualification and assessment requirements can be met.
How many learners can attend?
Appropriate group size depends on the qualification, delivery method and learner support required. Tell us how many people you wish to train and we will propose a suitable plan.
Which mental-health course should our organisation choose?
Choose Level 3 for designated Mental Health First Aiders, Level 2 for broader understanding and support awareness, and Level 1 for an introductory whole-team overview. We can help you build a blended programme.
“Informative and effective training”
Niall delivered an informative and effective training. Would highly recommend this service if you want a great training session. Kate Dixon